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The Joint Commission Issues New
Sentinel Event Alert on Violence against Health Care Workers during Workplace Violence Awareness Month
Health care workers four times more likely to be victimized, including physical and verbal violence
(OAKBROOK TERRACE, Illinois, April 17, 2018) – Workplace violence includes not only events involving active shooters or physical violence that make the news; it also is the everyday occurrences, such as verbal abuse, that are often overlooked. In health care, violence is especially prevalent—health care workers are four times more likely to be victimized than workers in private industry.1

New Sentinel Event Alert from @TJCommission addresses prevalence of violence against #healthcare workers: #physicians #nurses  
 
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In response, The Joint Commission has issued a new Sentinel Event Alert during Workplace Violence Awareness Month to help health care workers in hospitals and other health care settings recognize violence from patients and visitors, become prepared to handle it and more effectively address the aftermath.

Contributing factors associated with perpetrators of violence in health care include an altered mental status or mental illness, patients in police custody, long wait times or crowding, being given “bad news” about a diagnosis, gang activity, domestic disputes among patients or visitors, and the presence of firearms or other weapons. To help address these contributing factors, the alert provides seven actions suggested by The Joint Commission:

  • Clearly define workplace violence and put systems in place across the organization that enable staff to report workplace violence instances, including verbal abuse.
  • Recognizing that data come from several sources, capture, track and trend all reports of workplace violence—including verbal abuse and attempted assaults when no harm occurred, but in which the health care worker feels unsafe.
  • Provide appropriate follow-up and support to victims, witnesses and others affected by workplace violence, including psychological counseling and trauma-informed care if necessary.
  • Review each case of workplace violence to determine contributing factors. Analyze data related to workplace violence, and worksite conditions, to determine priority situations for interventions.
  • Develop quality improvement initiatives to reduce incidents of workplace violence.
  • Train all staff, including security, in de-escalation, self-defense and response to emergency codes.
  • Evaluate workplace violence reduction initiatives.

“Leadership needs to make the safety of health care workers a top priority and encourage candor in reporting. Health care workers are often hesitant to report violence because they think that it is part of the job or believe that patients are not responsible for their actions,” says Ana Pujols McKee, MD, executive vice president and chief medical officer, The Joint Commission.

“When violence occurs, it should be immediately reported to leadership, internal security and, as needed, to law enforcement. Such reporting can help health care organizations analyze what happened and inform actions that need to be taken to minimize risk in the future.”

The alert provides The Joint Commission’s related standards, references and resources—including those from the Occupational Safety and Health Administration, Crisis Prevention Institute, Centers for Disease Control and Prevention, and Centers for Medicare & Medicaid Services. An accompanying downloadable infographic also is available for health care organizations to print and share at their facilities.

The Sentinel Event Alert and infographic are available on The Joint Commission website. They may be reproduced if credited to The Joint Commission.

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About The Joint Commission
Founded in 1951, The Joint Commission seeks to continuously improve health care for the public, in collaboration with other stakeholders, by evaluating health care organizations and inspiring them to excel in providing safe and effective care of the highest quality and value. The Joint Commission accredits and certifies more than 21,000 health care organizations and programs in the United States. An independent, nonprofit organization, The Joint Commission is the nation’s oldest and largest standards-setting and accrediting body in health care. Learn more about The Joint Commission at www.jointcommission.org.

 

1 Security Industry Association and International Association of Healthcare Security and Safety Foundation. Mitigating the risk of workplace violence in health care settings. Silver Spring, MD: Security Industry Assocation, August 2017.

 

 


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Katie Looze Bronk
Corporate Communications
(630) 792-5175
kbronk@jointcommission.org
 
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